Customer Care
At Sinnott New York, we believe acquiring vintage jewelry should be a seamless, highly personalized experience. From providing additional photographs of our one- of-a-kind pieces to offering styling guidance and precise measurements, our team is entirely at your service.
Should your piece require a subtle lengthening or shortening, we are delighted to offer expert recommendations to achieve your perfect fit. We stand behind every piece in our collection—should any concerns arise, you have our complete, unwavering support.
Inquiries are typically answered within 24 hours on business days. Kindly direct your questions to info@sinnottnewyork.com.
SHIPPING
Each piece is carefully inspected, packaged, and prepared for shipment from New York.
Orders are typically dispatched within five business days. Once your order has shipped, you will receive tracking information via email.
All shipments are fully insured while in transit.
Should your order arrive damaged in transit, please contact us within 48 hours of delivery with photographs of both the item and its packaging. We will work with you to resolve the matter as quickly as possible.
While every effort is made to ensure a smooth delivery experience, transit times remain subject to carrier operations and occasional delays beyond our control.
VINTAGE CONDITION
Our collection is composed primarily of vintage and estate costume jewelry sourced for its craftsmanship, rarity, and enduring appeal.
Each piece is individually evaluated prior to offering and selected for both quality and character.
Given the nature of vintage objects, subtle signs of age, wear, and patina should be expected and are considered part of the history and authenticity of the piece.
We strive to accurately represent each item through detailed photography and descriptions. Any notable condition characteristics will be disclosed within the product listing.
Should you require additional information before purchasing, we are always happy to assist.
RETURNS
Due to the one-of-a-kind nature of our collection, all purchases are final sale.
Each piece is carefully inspected, photographed, and described prior to being offered for sale. We encourage clients to contact us before purchasing if they would like additional photographs, measurements, or condition information.
If your order arrives damaged or you believe there has been an error with your purchase, please contact us promptly at info@sinnottnewyork.com. We are committed to providing exceptional client service and will work with you to resolve the matter as quickly as possible.
IMAGERY & PRODUCT REPRESENTATION
We take great care to accurately photograph and describe every piece within our collection.
However, variations in screen settings and display devices may result in slight differences in colour and appearance.
If you would like additional photographs or information prior to purchase, please contact info@sinnottnewyork.com.
PRIVACY
We respect your privacy and are committed to protecting your personal information. Client information is never sold or shared with third parties.
